Official Documents

Privacy Policy Sorga88

We take the protection of your personal information seriously. This document clearly explains how Sorga88 collects, uses, stores, and protects your data.

Last updated: 1 January 2026

6 Ways Sorga88 Protects Your Privacy

Your data is more than just a number in a system. It is the trust you place in us — and we take that responsibility seriously.

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256-Bit SSL Encryption

Every piece of information transmitted between your device and Sorga88 servers is encrypted using 256-bit SSL protocol — the same standard used by leading banking institutions worldwide.

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Secure Data Storage

Members' personal data is stored on protected servers with strict access controls. Only authorized personnel who require access for their duties may view the relevant information.

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No Data Sales

Sorga88 has never and will never sell, rent or trade members' personal information to any third party for marketing or commercial purposes.

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Full Transparency

We clearly inform you what data we collect, why it is collected, and how it is used. No hidden agendas, no deliberately obscured terms.

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Your Data Control Rights

You have the right to access, correct, or request deletion of your personal data at any time. Sorga88 processes these requests within 14 business days.

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PDPA Compliance

The Sorga88 Privacy Policy is designed and upheld in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring all data handling practices are legally sound.

1

Introduction

Sorga88 ("we", "our platform" or "Sorga88") is an online entertainment platform operator committed to protecting the privacy of all members and visitors. This Privacy Policy explains in detail how we handle the personal information we receive from you when you use Sorga88's services.

By registering as a member or continuing to use the Sorga88 platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please stop using the platform and contact us to close your account.

This Privacy Policy applies to all Sorga88 services, including the main website, mobile app, email communications, and all customer support channels.
2

Types of Data We Collect

Sorga88 collects the personal information necessary to provide services that are safe, effective and compliant with applicable legal requirements. The following are the categories of data we collect:

Data Categories Example Information Requirements
Identity Data Full name, identification card number, date of birth Mandatory
Contact Data Phone number, email address Mandatory
Financial Data Bank name, account number, transaction records Mandatory
Technical Data IP address, device type, web browser, operating system Automatic
Usage Data Game records, betting history, login timestamps Automatic
KYC Data Identification card copy, verification selfie Required for withdrawal
We do not directly collect credit or debit card information. All payments are processed through certified third-party payment gateways that comply with PCI-DSS standards.
3

How We Collect Information

Your personal data is collected through various methods when you interact with the Sorga88 platform:

  • During registration: You provide information directly when creating a new account, including your name, phone number, and email.
  • KYC verification process: Identity documents and additional information are collected during the identity verification process for the first withdrawal.
  • Activity on the platform: Our system automatically records gaming activity, transactions, login history, and interactions with the platform.
  • Support communications: When you contact our customer support team, conversations may be recorded for training and quality control purposes.
  • Cookies and tracking technologies: Technical information is collected automatically via cookies and similar technologies as you browse the platform.
4

Personal Data Usage Purpose

Sorga88 uses collected personal information for legitimate, clearly stated purposes. We do not use your data for any other purpose without your consent or a solid legal basis.

  1. Account management: To create, verify and manage your account, including processing deposits and withdrawals.
  2. Fulfillment of legal obligations: To comply with the requirements of the Personal Data Protection Act 2010, anti-money laundering (AML) procedures and KYC requirements set by regulators.
  3. Platform security: To detect and prevent fraudulent activity, duplicate accounts, system abuse and other security threats.
  4. Service improvement: To analyse usage patterns and improve the user experience on the platform.
  5. Service communications: To send important notifications relating to your account, transactions and security updates.
  6. Marketing (with consent): To send promotional offers and exclusive bonuses to members who have consented to receive marketing communications.
You may withdraw consent to receive marketing communications at any time via your account settings or by contacting our support team. Withdrawing marketing consent does not affect Sorga88's core services to you.
5

Data Sharing & Disclosure

Sorga88 does not sell or transfer members' personal information to third parties for marketing purposes. However, we may share your data in the following limited circumstances:

  • Service providers: Third parties that help us operate the platform — such as payment providers, cloud hosting providers, and analytics companies — are all bound by strict confidentiality agreements.
  • Game providers: Minimum transaction information required to process games and maintain the continuity of your gaming session.
  • Legal requirements: When required by competent authorities such as law enforcement agencies or financial regulators, we will disclose information in accordance with court orders or valid legal requirements.
  • Fraud protection: In cases involving fraud investigations or money laundering, information may be shared with relevant authorities in the interest of public safety.
All third parties receiving data from Sorga88 are bound by contractual agreements requiring them to protect that data to a security standard equal to or higher than our own.
6

Cookies & Tracking Technologies

The Sorga88 platform uses cookies and similar tracking technologies to enhance user experience and ensure the platform functions properly. Cookies are small text files stored on your device when you visit our platform.

Types of cookies we use:

  • Essential Cookies: Required for core platform functions including login verification and session security. These cookies cannot be disabled.
  • Performance Cookies: Collects information about how you use the platform to help us improve performance and user experience.
  • Preference Cookies: Saves your settings such as preferred language and display preferences for a more convenient experience in the future.
  • Analytics Cookies: Helps us understand aggregated usage patterns for ongoing platform improvements.

You can manage cookie settings through your web browser settings. However, disabling essential cookies may affect platform functionality.

7

Data Security Measures

Sorga88 continuously invests in security infrastructure to protect members' personal data from unauthorised access, modification, disclosure or destruction. The protective measures we implement include:

  • 256-bit SSL encryption for all data transmitted between the platform and user devices.
  • Encryption of sensitive personal data in databases using modern encryption algorithms.
  • Role-based access control (RBAC) ensures staff can only access data required for their specific duties.
  • Regular security audits by independent third parties to identify and patch vulnerabilities.
  • DDoS protection and a web application firewall (WAF) to safeguard infrastructure against external attacks.
  • Two-factor authentication (2FA) available for all member accounts as an additional security layer.
While we take all reasonable steps to protect your data, no security system can guarantee 100% protection against all threats. We advise you to use a strong, unique password and to enable 2FA on your account.
8

Data Retention Period

Sorga88 retains your personal data for as long as necessary to fulfil the original purpose of collection and to comply with legal obligations. Retention period guidelines are as follows:

  • Active account data: Retained for the duration your account remains active and for 7 years after account closure, in line with Malaysian legal requirements.
  • Financial transaction records: Retained for a minimum of 7 years for anti-money laundering compliance and tax requirements.
  • KYC records: Retained for the period specified by applicable regulations, typically 5–7 years.
  • Support communication logs: Retained for 2 years for quality control and dispute resolution purposes.
  • Analytics data: Anonymized data is retained indefinitely for platform analytics and improvement.
9

Your Rights Regarding Personal Data

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by Sorga88:

Right of Access

You have the right to request and obtain a copy of the personal data we hold about you.

Right to Rectification

You have the right to correct any inaccurate or incomplete personal data in our records.

Right to Erasure

You may request deletion of your personal data, subject to our legal retention obligations.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time.

Data Portability Right

You have the right to receive your personal data in a machine-readable format upon request.

Right to Restrict Processing

In certain circumstances, you may request a restriction on the processing of your personal data.

To submit any request relating to your privacy rights, contact our privacy team through the official support channel. We will process your request within 14 working days from the date we receive your complete application.
10

Protection of Minors

The Sorga88 platform is not intended for individuals under the age of 18. We do not knowingly collect or process personal data from minors.

If we find that we have collected personal data from someone under the age of 18 without appropriate parental or guardian consent verification, we will take steps to delete that information promptly and close the relevant account.

If you are aware that someone under the age of 18 has registered a Sorga88 account, please notify us immediately through our customer support channels. We take this matter seriously and will act promptly.
11

Privacy Policy Amendments

Sorga88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements or platform improvements. The "Updated" date at the top of this page indicates the date of the most recent revision.

For material amendments that significantly affect how we process your data, we will provide advance notice via email or an in-platform notification at least 14 days before the changes take effect.

Continued use of the Sorga88 platform after any Privacy Policy amendment takes effect will be considered your acceptance of the updated policy.

12

Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist.

You can reach us via:

  • Live Chat: Available on the Sorga88 platform, 24 hours a day, 7 days a week.
  • Support Email: [email protected] – response within 24 working hours.
  • FAQ Page: Visit the FAQ us for answers to frequently asked questions about privacy and account security.
For formal privacy complaints requiring escalation, you also have the right to contact the Department of Personal Data Protection (JPDP) Malaysia, the supervisory authority responsible for overseeing PDPA compliance in Malaysia.

Your Data Is Safe With Us

Sorga88 takes your privacy seriously. Register today and enjoy a gaming experience on a platform that is secure, transparent and trustworthy.

Personal data protected · PDPA compliant · 256-bit SSL encryption

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